Over the past year I've spoken formally and informally with hundreds of companies about their AI initiatives.
The biggest AH-HA moment comes when these companies realize the difference between implementing traditional technology and applying analytics with adopting AI. AI is a change from within. New rules for AI are emerging that seem counter intuitive to those who are deeply rooted in today's analytics and rule based decisioning.
AI learns by observing and understanding patterns, and optimizes based on continuous input and training. Instruction is not a set of rules, formulas and code.
Thus, it causes organizations to look more deeply at how they operate, what they want to achieve, and the resources available (in the form of information) to achieve their business objectives. Know the new rules: AI technology goes beyond digital, data, and analytics.
AI affects your operating model. A different mix of market forces nurtures AI development.